Privacy Policy for Kreativ

1. Information We Collect

We collect only what we need to run Kreativ and its features.

1.1 Account and login

• Mobile phone number, verified with a one-time password (OTP) sent by SMS through our SMS service provider, Arihant IT Solutions. The code is valid for 10 minutes and is stored only as a one-way hash, not as the code itself. We also keep a short record of OTP requests for your number (how many were requested and when) to stop abuse
• WhatsApp number used for contact (it starts as your login number and you can edit it in your profile)
• Whether you use Kreativ as a creator, a hirer or both
• Your chosen app language
• Account creation and update times

1.2 Creator profile

• Display name, profile photo, cover photo and bio
• City and pin code
• Up to three creator categories
• Availability status and the dates you mark as busy
• Portfolio items: images and links to videos hosted on other platforms
• Packages: title, description, price, deliverables and included services
• Badges and verification status
• Membership, portfolio upgrade and boost status, once those features are available

Most of this appears on your public profile (see section 3).

1.3 Hirer profile

• Business name or your name
• Business type and city
• WhatsApp number
• Instagram handle (optional) and profile photo (optional)
• Inquiries you send

1.4 Inquiries

When a hirer sends an inquiry to a creator, we store the category, the purpose of the work, the location, the event date, the budget range, the deliverables and any additional requirements the hirer types. We also store the inquiry status (pending, accepted, declined or cancelled) and the reason given when a creator declines or an inquiry is cancelled.

When a creator accepts an inquiry, the hirer's WhatsApp number is shared with that creator so the creator can contact the hirer (see section 4).

Kreativ does not provide booking or payment between hirers and creators in v1. Creators and hirers agree terms and payment directly with each other.

1.5 Photos and portfolio

Creators and hirers may upload profile photos, and creators may upload cover photos and portfolio images (JPG or PNG). Creators may also add links to videos on platforms such as Instagram, YouTube, Threads and Facebook. Upload only content you own or have permission to use.

1.6 Social Verified

Social Verified is checked by our team by hand in v1. If you ask for it, you give us the platform (Instagram, Threads or Facebook) and your handle or profile link. We open that public page and decide whether to approve it.

We store the platform, the handle, the date of your request, the decision and the date it was approved. We do not ask for your social media password, we do not connect to your account, and we do not collect follower counts from the platform. We may message you on WhatsApp, from a person at Kreativ, to ask for a corrected link.

1.7 Work Verified

Where Work Verified is offered, a creator can create a confirmation link and share it with a past client. When the client confirms, we store the creator's ID, the confirmation token, the status and the time. The client types their phone number on the confirmation page. We store only a one-way hash of that number (not the number itself) so the same client cannot confirm twice for the same creator.

1.8 Payments

Creator memberships, portfolio upgrades and boosts are planned and will be bought through Google Play Billing. When they are available we will store the plan or product, its status, start and end dates, renewal status, the Google order ID and the boost expiry. We do not store card, UPI or bank details. Google handles the payment.

1.9 Notifications

We send push notifications through Firebase Cloud Messaging for service events: a new inquiry, an inquiry accepted, declined or cancelled, a badge granted, and Request Board activity. We store a device token for each phone that receives them.

The app does not send automated WhatsApp messages. A person at Kreativ may message you on WhatsApp, for example about a verification request. If we start sending reminders, such as for free-period or subscription expiry, we will update this policy first.

1.10 Technical and usage information

• Device and app information, and login session information
• App usage and device information collected by Firebase Analytics (Google), such as which screens are opened, the app version, the device model and a Firebase app-instance ID, to understand how Kreativ is used and to fix problems
• IP address: recorded with your phone number when an OTP SMS is requested, and used to spot and block abuse. These records are kept for up to 7 days, and an address that makes too many requests can be blocked for up to 24 hours
• Crash reports and error logs (through Firebase Crashlytics and our servers)
• Profile views: which profile was opened by which signed-in user and when, kept once per viewer per 24 hours; creators see a view count
• Records of actions taken by our team for moderation, fraud prevention and support

2. How We Use Information

We use your information to:

• Create and manage accounts, and verify phone numbers by OTP
• Let creators build public profiles, and let hirers browse creators and send inquiries
• Show creator categories, portfolios, packages, badges and availability
• Review and grant badges, including Social Verified and Top Kreativ
• Run the Creator Request Board (section 6)
• Send push notifications about service events
• Decide which creators are visible, including the free listing period
• Process memberships, upgrades and boosts, once available
• Show a creator how many people viewed their profile
• Prevent spam, fraud, fake activity and misuse, and moderate creators, hirers, inquiries, Board requests and reports
• Fix crashes, understand how Kreativ is used, and improve its reliability and quality
• Meet legal, tax, accounting and security obligations

3. Public Visibility of Creator Information

Creator profiles are built to be seen by hirers. Other creators can also see them through the Creators tab, in their own city. A public profile can show:

• Profile photo, cover photo and display name
• City, categories and bio
• Availability status
• Portfolio items
• Packages and prices
• Verification badges
• Reviews and ratings, once available

Your WhatsApp number is not part of your public profile. Do not put sensitive personal information in your bio, portfolio, packages or any other public field.

4. Hirer Information and Contact Sharing

Hirer profiles are not public. A creator sees a hirer's details only when the hirer sends that creator an inquiry.

• What a creator sees in an inquiry: the brief, the hirer's business name, business type, city, profile photo and Instagram handle (if the hirer added one).
• When a creator accepts: the hirer's WhatsApp number is shown to that creator, who can then call or message the hirer. If the creator declines, the number is not shared.
• What a hirer sees: the hirer is told the inquiry was accepted and that the creator will contact them. The hirer is not shown the creator's WhatsApp number.

By sending an inquiry, a hirer understands that their WhatsApp number is shared with the creator if the creator accepts. Keep your WhatsApp number up to date in your profile so the creator can reach you.

5. Check Before You Work Together

Kreativ introduces hirers and creators. It does not verify hirers in v1, and it does not guarantee anyone's identity, intentions or payment.

Before a creator contacts or works with a hirer, the creator should check who the hirer is, starting with the hirer's business or online profile. The app shows this reminder to creators on every inquiry.

The Verified badge on a creator means our team checked the creator's public social profile. It does not confirm the quality or reliability of their work. Hirers should look at a creator's portfolio and ask questions before they hire.

If someone misuses Kreativ, contact us at admin@valuechoice.in.

6. Creator Request Board

The Request Board lets a creator post a job they need another creator for. It works between creators in the same city and category.

• What we store: the request (title, location, event date, budget range, deliverables and additional notes), the replies from other creators, the status of each reply, and any report made about a request.
• Who sees what: creators listed in the same category and city can read open requests. The poster sees who replied. Names shown on the Board are display names.
• Phone numbers: when a poster accepts a reply, the poster and that creator each see the other's WhatsApp number so they can coordinate. Numbers are not shown before acceptance.
• Reports: any creator can report a request. Our team sees the report, the request, and the display names of the poster and the reporter, and may close the request.

Do not post personal or sensitive information in a request.

7. Reviews

Reviews and ratings are not yet available in the app. When they launch, a hirer will be able to review a creator after a completed inquiry, and the review may appear on the creator's public profile. We may remove reviews that are fake, abusive, misleading or against our rules. We will update this policy before reviews go live.

8. How We Share Information

We do not sell personal information.

Within the app, we share information between users as described in sections 3, 4 and 6. Outside the app, we share limited information only with the service providers that run Kreativ:

• Firebase (Google): keeping you signed in, push notifications, app analytics and crash reports
• Arihant IT Solutions: sending OTP SMS messages (it receives your mobile number and the OTP message text)
• Supabase: our database and file storage
• Render: server hosting
• Retool: our internal admin panel, used by our team for moderation
• Google Play: app distribution and, when available, billing

We may also disclose information when the law requires it, in response to a lawful government request, to investigate fraud or a safety issue, or to enforce our terms.

9. Data Storage and Security

Kreativ stores and processes data on cloud systems. We take reasonable steps to protect it from unauthorized access, loss, misuse, alteration and disclosure.

Access to our admin tools is restricted, and admin actions are logged. Our server keys are kept on the server and are not inside the Android app.

No online service is completely secure. Keep your phone, your WhatsApp account and your app access safe.

10. Data Retention

We keep your information while your account is active and as long as we need it to run Kreativ, provide support, handle disputes, prevent fraud and meet legal, tax and accounting duties.

After an account is deleted we keep a limited set of records, described in section 11.

11. Account Deletion

You can delete your account in the app, under Settings. You confirm with a fresh OTP. You can also ask us at admin@valuechoice.in.

• Right away: your account is deactivated and your profile is hidden. Your pending inquiries are cancelled, your open Board requests are closed and your pending Board replies are withdrawn.
• For 30 days: if you log back in within 30 days, your account is restored. Inquiries cancelled by the deletion stay cancelled.
• After 30 days: we permanently delete your profile, profile and cover photos, portfolio, packages, badges, social verification records, profile-view records, push notification tokens and your login record.
• What we keep: a short record with your internal account ID, your role, your sign-up and deletion dates, and a one-way hash of your phone number, which we use to prevent fraud and repeat abuse. We may keep inquiry records for dispute handling, safety, abuse prevention, legal compliance and business records for as long as reasonably necessary, and anything else the law requires us to keep.

12. Your Choices and Rights

Under Indian data protection law you may be able to:

• Ask how your personal data is processed
• Ask us to correct inaccurate information
• Ask us to delete your data, where the law allows
• Withdraw consent where we rely on your consent
• Make a complaint or raise a grievance

Write to us at the address in section 17 to use any of these rights.

13. Children's Privacy

Kreativ is meant for people who can lawfully use a marketplace and business inquiry service. Do not use Kreativ if you are not legally allowed to. If we learn that we hold a child's personal information without the consent the law requires, we will delete or restrict it.

14. Third-Party Services

Kreativ uses these services, which handle data under their own privacy policies:

• Firebase Authentication, Cloud Messaging, Analytics and Crashlytics (Google)
• Arihant IT Solutions for sending OTP SMS messages
• Supabase for database and file storage
• Render for hosting
• Retool for our internal admin panel
• Google Play, and Google Play Billing when paid plans are available

For Social Verified, our team opens the public Instagram, Threads or Facebook page you give us. Kreativ does not connect to those platforms through their APIs. The app does not use the WhatsApp Business API at launch.

15. No In-App Deal Payment in v1

Kreativ takes no commission on deals between hirers and creators in v1, and it does not process hirer-to-creator payments. Any booking, negotiation or payment between a hirer and a creator happens outside Kreativ. Creator memberships, portfolio upgrades and boosts, when available, are paid through Google Play Billing.

16. Changes to This Policy

We may update this policy from time to time. When we do, we will change the effective date above and publish the new version at valuechoice.in/kreativ/privacypolicy. Where the law requires it, we will ask for your consent again.

17. Contact Us

For privacy questions, deletion or correction requests, verification questions or complaints, write to:

ValueChoice Technologies
App: Kreativ
Website: valuechoice.in/kreativ
Email: admin@valuechoice.in

Include your registered mobile number and a clear description of your request so we can find your account and reply.